意大利硕士语言外教Claudia M
About Candidate
求职信
I kindly ask you to consider my application for the position as lecturers of French, German, Spanish, Italian at universities or colleges in China.
简历
Personal Data
Address: Schneeburggasse, 50a 6020 Innsbruck
Telephone: +43 676 7304883
Date of birth 04.04.1983
Nationality: Italian
Work experience
2021 – up to now
Passenger Service Agent
Innsbruck Airport, Innsbruck, AT
Passenger handling at check-in and gate
Boarding card issue
Immigration control
Passenger service assistance (inquiries, special request) Lost & Found baggage handling
2020 – 2021
Office Manager
IN.GE.NA, Innsbruck, AT
Recording data, debits and credits for the bookkeeper and controlling financial transactions
Administering payrolls and controlling income and expenditure including salaries’ payment via online-banking
Organisation and billing of business trips
Reporting monthly staff working hours, vacation and km
Staff database updating
Administration of cash desk and office keys
Releasing balance sheets and liquidity forecasts
Telephone and meeting coordination
Ordering office supplies
Archive
2014 – 2019
Sales Manager
Tour operator Travel Europe R. GmbH, Stans, AT Price calculation and selling of travel packages Trip planning
Booking service
Marketing
Customer service assistance via telephone or e-mail Supervising of emergencies during the trip
Reporting and managing of customer complaints
Billing and reminding in case of payment delay
Personal customer support during study trips, trade fairs, hotel and restaurant visits
Translation and interpreting
Office administration
2014
Qualified teacher
Language school Dante Alighieri, Innsbruck, AT
Preparation and execution of Italian lessons
Course planning
Event management
Administrative activities
2012 – 2013
Translator and language school director
Translation office and language academy Komalingua, Bilbao and Madrid, ES
Translation and Interpreting
Course planning
2012
Front Office Assistant
City hotel Kapeller, Innsbruck, AT
Guests’ check-in and check-out
Front and back-office administration Cash bookkeeping and daily accounting Offer selling and booking reservation Maintenance of the booking portals Customer care and information desk Breakfast buffet organisation
2006 – 2010
Customer Relation Manager
Austrian Airlines, Innsbruck, AT Complaint management
Data reporting and analysing Complaint forwarding to the originator Complaint costs’ review
Commercial accounting and compensation payment Customer contact person
Creation of quality data evaluations and recording
Education
2006 – 2011 Master’s Degree in Translation at the Leopold-Franzens University, Innsbruck, AT
2002 – 2006 Bachelor’s Degree in Interpreting and Translation at DIT, University of Bologna, IT
1997 – 2002 High school A. Capriotti in Porto D’Ascoli (AP), IT
Skills
Languages
Italian: mother tongue German: level C2 English: level C1 Spanish: level C2 French: level B2 Portuguese: level A2
IT: MS-Office (Word, Excel, Powerpoint, Outlook), Translation Memory Tools (Trados)
Driving licence B
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